New Tablet Program in American Airlines

October 2, 2012

Last Wednesday, American Airlines announced that it would launch its current innovative tablet program through the Samsung Galaxy Note.  The use of the in-flight gadget is set to provide flight attendants direct access to significant passenger information to allow an even more customized and pleasant flying experience.

The new device is smaller in size compared to the regular Samsung Galaxy note tablet, however it is bigger than most smartphones.  It allows flight attendants of American Airlines to access invaluable passenger details and preferences in an instant.  Using the device, flight attendants can record each passenger’s favorite beverage and choice of meal, and provide passengers with information regarding their connecting flights, as well as information on the weather and any flight delays.  The tablet is even capable of identifying high-valued passengers and whether these have any special requirements will requests.

Asked about the new program, Vice President of American Airlines’ Flight Service Lauri Curtis stated that the airline is taking a huge leap toward a new, modernized American Airlines, with the use of the tablet program being a first in airline industry.  With the program, American Airlines’ flight attendants are given access to passengers’ updated information, making it easy for them to better serve their customers, from the time of boarding to departure.

Piloting the tablet device this spring, American Airlines has decided to a quick 17,000 flight attendants with the devices (pending approval from FAA) from the last quarter of this year until mid 2013. After testing out several devices over a period of months, Samsung Galaxy Note was chosen by American Airlines because of its security features, sleek portable design, and the 5.3-inch screen that allows easy readability as well as instant access to passenger information.

According to Maya Leibman, the Chief Information Officer of American Airlines, the company continues to introduce new technologies to establish a new and improved American Airlines that is more than ready to return as leader in the industry.  Leibman added that for the company is hoping to progress into the nation’s most modernized airline, providing its people with necessary tools to be able to offer

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